United Kingdom Shipping rates

All orders are shipped between business hours Monday - Friday. 

Please allow 1-2 business days for processing. We aim to post parcels on the same day when ordered before 2 pm GMT.

UK Royal mail service Estimated arrival Price
1st class delivery, signature only (1-2 working days)
(1-2 working days)
Free
Guaranteed next day tracked & signed (Only available Monday to Friday before 2 pm)
Next day before 1 pm
Coming soon

 

Once your package has been shipped, you will be sent an email confirmation with tracking information. A signature will be required on delivery. If your package is not signed for upon delivery, a note will be left at your address with instructions to arrange redelivery. We will not send parcels without a signature service.

International Shipping Rates

All orders to international destinations are shipped DHL express. All and signed. We use DHL as they are a courier we trust.  All orders are shipped between business hours Monday - Friday. We will send the order same day if ordered before 11 am GMT.
Countries Service  Price
Australia DHL express  £15 Flat rate
Canada
DHL express
 £15 Flat rate
Europe
DHL express
£10 Flat rate

(Other Europe) Austria, Denmark, IcelandNorway, Sweden

DHL £25 Flat rate
UAE DHL  £20 Flat rate
United States DHL express £10 Flat rate
Rest of the world DHL 
£25 Flat rate

 

Once your package has been shipped, you will be sent an email confirmation with tracking information. A signature will be required on delivery. If your package is not signed for upon delivery, a note will be left at your address with instructions to arrange redelivery. We will not send parcels without a signature service. 

Unfortunately, we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). & Saunter does not hold responsibility for damaged, lost or stolen packages.

Please note, As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. We also cannot be held responsible for the delay of any packages due to being held by customs. & Saunter will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as its rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more than the value of the swimwear, we will abandon the package.

Returns Policy

We hope that you are over the moon with your order, but if not, don't panic. Send us an email at returns@andsaunter.com and we can provide you with support and a return address. Please note we cannot refund initial shipping charges or the return postage)If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. All goods must be in their original condition (Item/s must not have been worn, washed or altered in any way) and swimwear garments must have gusset stickers securely in place.  All swimwear must be returned in the original & Saunter Swim bag and the item/s must be sent back within 14 days of delivery date.

We unfortunately at this time do not offer pre-paid return labels.

Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us via email so we can start the refund process. If the package does not reach us safely, we will not be able to complete the refund, so it is recommended to use a tracked method to ensure your package is returned.

PLEASE NOTE - If you have purchased during discount periods or sale or used a promotional code, they are final sale and refunds or exchanges cannot be accepted. 

Exchanges

We do not offer exchanges at this current time, refunds only.

How Long will it take for my refund to be processed?

Please allow at least 14 working days from the day we receive your return for your refund to be credited back into your account.